e-Consultation
Message or have an online consultation with your doctor—without the need to travel.Connect with leading medical specialists by secure private messaging or video consultation, any time, anywhere, from your phone, tablet, or computer.
Connect with leading specialists
Peer-reviewed, identity/licensure-verified listings.
Book any time, anywhere
Choose a time that suits you—no travel or waiting room.
Secure & encrypted
Protected messaging and video on a private, audited platform.
Multi-device
Use your computer, tablet, or phone—no special app required.
On this page
What is e-Consultation?
Private messaging
Ask questions asynchronously and share files securely—photos, test results, short videos. Ideal for straightforward questions and follow-ups.
Video consultation
Meet your specialist in real time, from anywhere. Perfect for discussions that benefit from live interaction or a visual check-in.
ClinicBooking connects you with verified health care providers; ClinicBooking itself does not provide medical advice.
How it works
Find the right specialist
Filter by specialty, language, location, or availability. Look for the e-Consultation badge.
Choose messaging or video
Select the format that fits your need—quick questions or a live discussion.
Confirm & pay (upfront)
Price and time are shown before payment—video duration or messaging response window is clearly displayed.
Connect online
Join the video at your scheduled time or start secure messaging, then share a review to help others.
Quick reminder
Upfront payment reserves your slot or opens the messaging window. Rescheduling and refunds follow the provider's policy shown at checkout.
Options & differences
Format
Private messaging
Asynchronous text + files (photos, reports, short videos)
Video consultation
Live video call
In-person (for comparison)
Face-to-face at clinic
Best for
Private messaging
Quick questions, clarifications, follow-ups
Video consultation
Real-time discussion; visual checks
In-person (for comparison)
Physical examination/procedures
Scheduling
Private messaging
Flexible; within provider's response window
Video consultation
Booked time slot
In-person (for comparison)
Booked time slot + travel
Cost
Private messaging
Typically lower (provider-set)
Video consultation
Provider-set; may be higher due to live time
In-person (for comparison)
Varies by clinic
Limitations
Private messaging
No real-time conversation
Video consultation
Needs stable internet/device
In-person (for comparison)
Travel/wait time
| Aspect | Private messaging | Video consultation | In-person (for comparison) |
|---|---|---|---|
| Format | Asynchronous text + files (photos, reports, short videos) | Live video call | Face-to-face at clinic |
| Best for | Quick questions, clarifications, follow-ups | Real-time discussion; visual checks | Physical examination/procedures |
| Scheduling | Flexible; within provider's response window | Booked time slot | Booked time slot + travel |
| Cost | Typically lower (provider-set) | Provider-set; may be higher due to live time | Varies by clinic |
| Limitations | No real-time conversation | Needs stable internet/device | Travel/wait time |
Pricing, payment & refunds
Provider-set pricing
Each health care provider sets their own price. For every e-Consultation you'll see the exact price and the time component (video duration or messaging response window) before you pay.
Secure checkout
Pay safely using our encrypted payment partners. We don't store card numbers. You receive instant confirmation and a receipt/invoice.
Rescheduling & refunds
If a provider cancels, you'll receive a refund or a free reschedule. Patient-initiated changes follow the provider's policy shown at checkout.
Advance payment
Upfront payment reserves the video slot or opens the messaging window. Timing details are shown before payment.
Video duration
Scheduled call length (e.g., 15/20/30 minutes) is visible on the profile and at checkout.
Messaging response window
Providers specify a reply window (e.g., within business hours, typically within X hours). It's shown before payment and starts with your first message.
Insurance
Coverage varies. Add your insurer during booking and confirm eligibility with your provider and plan.
Cancellations & no-shows
Cut-off/no-show rules are visible at checkout. Once a session starts (first message sent or video begins), fees are generally non-refundable.
Receipts & invoices
Available in your account and via email after purchase or completion.
Currency & tax
Prices show in the provider's billing currency; any conversion is handled by your bank/processor. Taxes/fees, if applicable, appear at checkout.
| Topic | How it works |
|---|---|
| Advance payment | Upfront payment reserves the video slot or opens the messaging window. Timing details are shown before payment. |
| Video duration | Scheduled call length (e.g., 15/20/30 minutes) is visible on the profile and at checkout. |
| Messaging response window | Providers specify a reply window (e.g., within business hours, typically within X hours). It's shown before payment and starts with your first message. |
| Insurance | Coverage varies. Add your insurer during booking and confirm eligibility with your provider and plan. |
| Cancellations & no-shows | Cut-off/no-show rules are visible at checkout. Once a session starts (first message sent or video begins), fees are generally non-refundable. |
| Receipts & invoices | Available in your account and via email after purchase or completion. |
| Currency & tax | Prices show in the provider's billing currency; any conversion is handled by your bank/processor. Taxes/fees, if applicable, appear at checkout. |
Eligibility & limitations
Good candidates
- Follow-ups, clarifications, second opinions.
- Medication discussions (as allowed by local law and provider policy).
- Sharing lab results, images, and rehab/progress check-ins.
Not suitable
- Emergencies or acute distress—call your local emergency number.
- Hands-on exams or procedures requiring in-person evaluation.
- Jurisdiction-restricted services (e.g., certain prescriptions or certifications).
Your provider decides clinical suitability. Availability varies by country/region and local law.
Security & privacy
Encryption
Traffic is protected with TLS in transit and strong encryption at rest.
Access controls
Least-privilege access, short-lived credentials, and auditable activity logs.
Boundaries
We respect regional privacy regimes and maintain a clear boundary from clinical advice. Providers give medical advice; ClinicBooking does not.
See also: Privacy Policy and Quality Commitment.
Devices & support
Browser compatibility
Any modern browser on desktop, tablet, or mobile. For video, allow camera/mic permissions.
Connectivity tips
Use a stable connection and quiet space. Headphones reduce echo; test your setup beforehand.
Uploads
Share photos, PDFs, or short clips via messaging. Avoid sensitive IDs unless your provider requests them.
Accessibility & languages
- Interface designed toward WCAG 2.2 AA principles.
- Filter by language; ask your provider if an interpreter can be arranged.
- We welcome feedback and remediate accessibility issues promptly.
Preparation checklist
Device & connection
- Use a recent browser; allow camera & mic for video.
- Stable internet (wired or strong Wi-Fi recommended).
- Headphones to reduce echo; test audio/video beforehand.
What to have ready
- Symptoms, medication list, allergies, and key history.
- Recent reports/images as PDFs/JPGs; redact unneeded IDs.
- ID/insurance details if your provider requests them.
Environment & timing
- Quiet, private space with front lighting (avoid backlight).
- Check your time zone; join video 5 minutes early.
- If connection drops, providers may switch to messaging per policy.
Optional but recommended. If your provider shares specific instructions, follow those first. For minors, ensure a parent/guardian is present if required by local law.
For health care providers
Enable e-Consultation
Offer messaging and/or video; set prices, video durations, and response windows per specialty/location.
Quality operations
Metrics on responsiveness, dispute rate, and review health; right of reply on reviews.
Compliance & privacy
Regional privacy alignment and clear boundary from clinical systems. Contact us for integrations.
FAQs
How much does it cost?
Prices are set by each provider. You'll see the exact price and the time component (video duration or messaging response window) before payment.
Can I use health insurance?
Sometimes. Add your insurer during booking and confirm coverage with your provider and plan.
Can I upload images or reports?
Yes—via private messaging. Share only what is relevant to your case; avoid unneeded personal IDs.
What if I need to cancel?
You'll see the provider's cancellation/no-show policy at checkout. If a provider cancels, we offer a refund or a free reschedule.
Questions? care@clinicbooking.com
Owner/Operator: Spyface Tech Company, LLC (d/b/a "ClinicBooking"). Related: Quality Commitment · Privacy · Terms.